Confidentiality Policy
This policy explains the professional confidentiality principles we apply when handling client information, communications, and documents related to legal requests or matters.
Scope of this policy
Confidential information may include (without limitation):
Identity and contact details, matter/case details, documents and records, communications, financial or business information related to the request, and any information marked or treated as confidential.
Our confidentiality commitment
We are committed to handling client information with professional confidentiality within applicable professional and regulatory boundaries. Information is not disclosed except as necessary to provide services, with client consent, or where disclosure is required by law.
When information may be shared
Information may be shared when necessary with:
- The relevant internal legal team on a need-to-know basis
- Certified interpreters when required for communication (as needed)
- Technical service providers (hosting/systems) to operate the platform under appropriate safeguards
- Competent authorities or courts where required by law.
Communications and practical limitations online
While we take reasonable measures to protect electronic communications, we recommend avoiding submission of highly sensitive information through website forms unless requested or through channels designated by the firm.
Document and file handling
Documents and files may be organized using internal case/file management processes to support follow-up, with access restricted to authorized personnel and aligned with the nature of the matter.
Retention of information
We retain information for as long as necessary to handle the request or matter, or as required by applicable obligations, while aiming to limit retention where reasonably possible without compromising professional responsibilities.
User / client responsibilities
To support confidentiality:
- Avoid sharing access credentials (if applicable)
- Use secure channels when sharing sensitive documents
- Notify us promptly if you suspect unauthorized access or a breach.
Relationship to the Privacy Policy
The Privacy Policy explains how website data is collected and used, while this Confidentiality Policy explains our professional confidentiality approach to client communications and matter-related information.
Updates to this policy
We may update this policy when needed. The “Last updated” date will be posted at the bottom of this page.
Contact us about confidentiality
For confidentiality-related questions or clarification requests, please contact us via the Contact page
Last updated: [Set on launch]
